1. INTRODUCTION
I am an artisan chocolatier. All my chocolates are handmade by me and I
would like you to find the same joy in eating or gifting them as I find in
creating them, but should there be a problem contact me at
karuna.chocalot.co.uk

2. ORDERING FROM ME
2.1 You are deemed to place an order with me by ordering via my online
checkout process. As part of that checkout process you will be given the
opportunity to check your order and to correct any errors. I will send you an
order acknowledgement, detailing the products you have ordered.
2.2 My acceptance of an order takes place when I dispatch the order. I will
send you a dispatch confirmation by email. When I dispatch the order, the
purchase contract will be made even if your payment has been processed
immediately, unless I have notified you that I do not accept your order or you
have cancelled your order.
2.3 I may refuse to accept an order:
(a) where goods are not available;
(b) where I cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error.

3. PRICING
3.1 All prices include VAT (where applicable) at the current rates.
3.2 Where I charge separately for packing, carriage and insurance and other
relevant charges, the appropriate rates are set out in my specified pricing
structure shown on the Website.
3.3 My prices are reviewed periodically and subject to change.

4. CANCELLATION AND RETURNS POLICY
4.1 If you wish to cancel your order:
(a) you can notify me by email before I have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to
me in accordance with clause 4.2 below.
4.2 You may cancel your chocolate order up to and within 14 days of delivery
(commencing the day after goods have been received by the customer) in
accordance with the Distance Selling Directive (2000). A refund will be made,
excluding postage, within 14 days of cancellation. All items shall be returned
at the customers cost. Returned chocolates must be in perfect condition and
un-opened and be returned to us using a recorded delivery. Returned items
must be checked by us on arrival to be in perfect condition for re-sale and
any breakages or damages can not be refunded.

4.3 Within 14 calendar days of receipt of the returned goods (or proof of
posting), I will give you a full refund of the amount paid or an exchange credit
as required.
4.4 The right to return the goods to me as referred to in clause 4.3 will not
apply in the event that the product is not returned in its original state or has
been made to the customers individual specification.
4.5 If you find fault or defect with my products, then I would ask you to
telephone me immediately email me in order that appropriate action may be
taken to expedite a speedy resolution to the situation. This does not affect
your statutory rights.

5. GOVERNING LAW AND JURISDICTION
5.1 These terms and conditions shall be governed by and construed in
accordance with English law (and where applicable, European law). Disputes
arising in connection with these terms and conditions shall be subject to the
exclusive jurisdiction of the English courts.
5.2 I do not warrant that items for sale on this Website are appropriate or
available outside of the United Kingdom.